Concierge Support
24/7 Concierge Support
Stay connected, organized and supported while the different parts of the plan are moving.
When treatment, testing, monitoring, appointments and legal deadlines are all moving at once, questions can come up quickly. ETS provides concierge-style support to help clients and families stay connected, organized and clear on the next step. 24/7 concierge support may be available for select cases when arranged with ETS.
Concierge support may include
One Point of Contact
Scheduling Help
Provider Coordination
Testing / Monitoring Support
Record Organization
Family Communication
Availability and response times depend on the situation and current support capacity.
Why it matters
What Can Concierge Support Help With?
Concierge support helps reduce confusion by giving clients and families a clearer place to turn when schedules, providers, records and next steps need attention.
Connection
A clearer point of contact for support-related questions.
Coordination
Help connect appointments, providers and services.
Follow-Through
Support consistency with next steps and scheduling.
Clarity
Help make the plan easier to understand and manage.
Common needs
Common Concierge Support Needs
The support depends on the situation. These are common reasons people reach out.
Featured · Connection
Single Point of Contact
Instead of trying to navigate multiple services alone, clients and families may have a central coordination point for treatment-side support.
Featured · Coordination
Responsive Coordination
When schedules change or questions arise, concierge support may help keep the appropriate people and next steps organized.
Planning
Scheduling
Help organize upcoming appointments and services.
Providers
Provider Communication
Help coordinate treatment-side logistics where appropriate.
Accountability
Testing & Monitoring
Help keep screening or monitoring schedules easier to track.
Records
Documentation
Help keep relevant records and progress information organized.
Working together
Concierge Support and Case Management Work Together
Concierge Support
Day-to-day support
Focused on responsiveness, access, communication and practical support when questions or changes arise.
How they connect
Concierge support helps with the day-to-day experience. Case management keeps the overall plan coordinated.
Case Management
The overall plan
Focused on organizing providers, appointments, participation and records across the broader plan.
Fit matters
Not Every Client Needs the Same Level of Concierge Support
The amount of support depends on the number of services involved, the pace of the case, family involvement and how much coordination is already in place.
Important
ETS is not an emergency response service.
Number of services
How many services and providers are part of the plan.
Urgency / timing
How quickly things are moving in the case.
Family involvement
How much family members are helping, with consent.
Existing coordination
What support is already in place.
The coordination process
How ETS Provides Concierge Support
- 01
Understand the Current Situation
Learn what is happening and what is already in place.
- 02
Clarify the Immediate Need
Figure out what question or change needs attention now.
- 03
Coordinate the Right Person or Service
Connect with the provider, team member or service that can help.
- 04
Keep Next Steps Organized
Track what happens next so nothing gets lost.
- 05
Follow Through on Relevant Updates
Share relevant updates with family or the legal team, with consent.
When things change
What Happens When a Question or Change Comes Up?
Questions and changes are normal. The goal is to find the right next step and the right person quickly, then keep updates in one place.
- 01
A Question or Change Comes Up
A schedule shifts, a question arises or something new needs attention.
- 02
ETS Helps Identify the Next Step
ETS helps clarify what needs to happen next.
- 03
The Appropriate Provider / Team Member Is Involved
The right person is brought in to help.
- 04
Relevant Updates Are Organized
Updates are kept together so they are easy to find later.
ETS is not an emergency medical, psychiatric or safety service. If someone is experiencing an immediate emergency, contact 911 or the appropriate emergency service.
For clients
Support That Helps Clients Stay on Track
Appointments
Keep upcoming commitments easier to manage.
Reminders
Help clarify next steps and timing.
Questions
Provide a clearer place to ask support-related questions.
Records
Keep relevant information easier to locate.
For families
Support for Families Trying to Help
Families often help with transportation, scheduling, reminders and communication. Concierge support may help make those moving parts easier to manage where appropriate and authorized.
Information sharing depends on consent and applicable privacy rules.
Scheduling
Transportation
Reminders
Communication
Connected services
One Point of Support Across Multiple Services
Concierge support is the connecting layer, so these services feel less separate.
Treatment
Provider-led care for behavioral-health or substance-use needs.
Learn moreAssessments & Evaluations
Understand needs before the plan begins.
Learn moreMonitoring
Screening or ongoing monitoring where relevant.
Learn moreCase Management
Keep the overall plan, providers and records coordinated.
Learn moreConnected, not the same
How Concierge Support May Fit Into Pretrial Mitigation
When multiple services are part of the plan, consistent coordination and follow-through may help keep treatment, testing, monitoring and documentation better organized.
Your attorney decides whether and how this information is used.
Clear roles
Who May Be Involved?
Client
Takes part in the plan and reaches out with questions.
Family
May help with scheduling and support, where authorized.
ETS
Provides a coordination point for questions, logistics and relevant updates.
ETS coordinates support. It does not make clinical or legal decisions.
Provider
Handles clinical decisions and delivers care.
Attorney
Handles legal strategy.
The Court remains separate and makes legal decisions.
Next steps
Keeping Next Steps Organized
- 01
Need or Question Identified
The question or change is noted.
- 02
The Right Person / Service Is Contacted
ETS reaches the provider or team member who can help.
- 03
Updates Are Tracked
What happens next is recorded.
- 04
Relevant Next Steps Are Organized
Next steps are put in order so they are easy to follow.
For defense attorneys
Concierge Support That Works Alongside the Legal Team
ETS keeps support-side updates organized so the attorney can focus on legal strategy.
Organized Information
Keep treatment-side updates easier to locate.
Appropriate Communication
Relevant information may be shared where authorized.
Clear Boundaries
The attorney handles legal strategy. ETS coordinates support.
Clear boundaries
What ETS Does Not Do
ETS helps coordinate. Clinical and legal decisions stay with the right people.
Clinical and legal decisions
What ETS Does Not Do
- ETS is not an emergency service
- ETS does not provide legal advice
- ETS does not replace your attorney
- ETS does not diagnose medical or mental-health conditions
- ETS does not prescribe medication
- ETS does not replace licensed providers
- ETS does not guarantee immediate response at all times
- ETS does not guarantee treatment or legal outcomes
On the support side
What ETS Helps Coordinate
- Provider communication
- Appointments
- Treatment
- Assessments
- Testing / monitoring
- Case management
- Documentation
- Attorney coordination
Worth a conversation
When Might Concierge Support Be Helpful?
If any of these sound familiar, concierge support may be helpful.
- Multiple appointments or services are underway
- Questions come up between appointments
- Family members are helping coordinate support
- Testing or monitoring schedules are changing
- Multiple providers are involved
- Treatment-side records need better organization
- The attorney needs clearer support-side updates
- It is unclear who to contact about the next step
Learn more
Helpful Concierge Support Resources
Questions
Frequently Asked Questions
Straight answers about concierge support, availability and how ETS works with families and attorneys.
View All FAQsConfidential consultation
Need Help Keeping the Moving Parts Together?
ETS can help coordinate appointments, providers, testing, monitoring and documentation so you have a clearer place to turn when questions or changes come up.
